Payments made through the payment gateway cannot be refunded, except in the cases below:

• There is a technical error when an excessive number of debits are made on a customer's card or bank account in a single transaction or multiple debits are made.
• Customers will receive a refund of the excess amount, excluding Payment Gateway charges.
• Payment is being charged on the customer's card/bank account due to a technical error, but enrollment for the examination is not successful.
• Bizzyfin will provide the enrolment to customer's at no extra charge.
• The payment gateway fee and charges will be deducted from any refund requested by a customer.
• All refund requests will be reviewed and approved by our team. We reserve the right to decline or cancel refund requests that are deemed fraudulent, abusive, or do not meet the criteria outlined in our terms of service. To initiate a refund, please contact our customer support team through the available channels on our website or submit a refund request through your account dashboard. Be sure to include relevant details such as the transaction ID, payment date, and reason for the refund. Our team will respond to your request within 5 to 7 business days.
• The funds may appear within 3 to 5 business days, depending on your bank's policy.
• Payment issues will be resolved by Bizzyfin by contacting users or payers who purchase products for which payment has not been made. In the event of a dispute between the payee and payer, Bizzyfin can direct credit the disputed amount to the disputing payer's account.
• The payee has no right to dispute the direct credit and the debit to their account, which is the disputing payer's account.
• When the payee and payer settle, Bizzyfin providers will handle the money according to the settlement agreement.
• Users/payers should know that if there is a chargeback, payment has already been made to the payee/user/service provider, and the payment will be settled as agreed.